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Antiques Central Customer Terms and Conditions

Placing your order

Antiques Central do not accept orders or ship to customers located outside of the UK Mainland.

Once you place an order with Antiques Central you will need to supply your name, UK delivery address, email and contact phone number prior to Antiques Central shipping your order. This is quite straightforward and you can do it at checkout. Without this information we will not be able to contact you or notify you of acceptance of your order and confirm the shipping details. A contact telephone number is also required so that we can reach out to you if there is a problem with your order. We will, unless you advise us otherwise, pass this information to our couriers or other agents in the event they need to contact you directly to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site.

Once your order information and payment has been received, the completion of the contract between Antiques Central and yourself takes place. We may not be able to fulfil our obligations if:

The product you ordered is no longer available or is out of stock
You are unable to make payment in full
You have not supplied all of the information we require to make delivery or arrange postage
There has been a pricing or product description error
You fail to comply with any order criteria set out in our Terms & Conditions

If there are any problems with your order, you will be contacted by Antiques Central either by email or by phone. We reserve the right to reject any offer of purchase by you at any time.

Contract cancellation

Please note that if you wish to exercise your right to cancel this contract prior to order completion and despatch you can do so within fourteen days of purchase. If your order has already been completed and the item has been dispatched please follow the procedure set out in our retail returns policy.

Our terms of sale were designed to treat both Customers and Vendors fairly, in order to make the shopping/selling experience with Antiques Central just as exceptional as the items.

To protect our Customers from disappointment or the unexpected, we strongly encourage them to closely inspect item photos, descriptions and details before purchasing anything on the Site, and then again upon delivery or pickup.

If the Customer is unsure about an item's condition, dimensions, quantity, or description, they can send their questions to Antiques Central via the contact form on the contact page of the Site.

Can I cancel an order?

If a Customer changes their mind or decides for any other reason that they do not want to purchase the Goods before the Goods have been dispatched, they can cancel the order on the Site and receive a refund.

The right to cancel does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the customer’s specific requirements. If in doubt, the Customer can contact Antiques Central via the contact form on the contact page of the Site.

If the Customer cancels an order after an item has already been marked as dispatched for delivery, the costs of delivery are non-refundable.

To cancel the order, the Customer must contact Antiques Central and follow the specified cancellation procedure.

Can I return an item?

Consumers based in the United Kingdom can request to return the Goods up to 14 days after the Goods have been received. Once accepted, the buyer is in charge of the shipment and should organise it as soon as possible (except in the case of a return of faulty Goods).

To initiate a return, the Customer must contact Antiques Central via the contact form on the contact page of the Site and follow the specified procedure. In the return request, the reason for the return must be included along with photos of any damage of the Goods, if faulty.

As with cancellations, the right to return an item does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the Customer’s specific requirements.

Additionally, the Customer may not return an item for "inaccurate listing” reason when its dimensions or other characteristics do not fit its requirements. We strongly recommend that buyer measures all access areas prior to making a purchase.

If in doubt, the Customer can contact Antiques Central via the Site.

In case of return, the costs of delivery (i.e. outbound delivery costs when Goods are sent from Antiques Central to a Customer) are non-refundable. This applies equally to goods returned that included free shipping (shipping included in the purchase price) at the point of purchase.

The Customer is responsible for organising the return of Goods and for paying delivery costs. Once the item is returned to Antiques Central in the same condition, Antiques Central will confirm receipt and refund the Customer. If an item is returned to Antiques Central damaged, or in an unsuitable condition, Antiques Central will not be able to process the refund . All items are carefully inspected by Antiques Central on return and prior to any refund being processed.

Acting under the Consumer Rights Act 2015, customers may return faulty Goods that are damaged in transportation or the listing on the Site is materially inaccurate, misleading, or misrepresents the Goods. In these cases, the Customer must provide photographic evidence to Antiques Central or reject the delivery on arrival.

Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund.

Antiques Central may refuse a return of an item has been altered by the Customer in any way.

Antiques Central are not liable for any damages or loss sustained in transit via third parties or third party couriers organised by the Customer.

Returned items must be in perfect and saleable condition with the original packing. If the goods do not reach us in perfect and saleable condition and in their original packaging then your right to a refund may be affected.

We ask that you notify us immediately in the unlikely event that your goods do not arrive or arrive damaged. We will gladly offer you an exchange, refund or credit note, or arrange for any damage to be rectified if the damage occurs in transit, is caused by our couriers or the postal service.

If you are returning an item, the goods are your responsibility until received by us. The cost for returning goods that have not been damaged in transit or are not as described is at your expense. This includes any duty/surcharge/tax etc or any other payments due on returned items.

Antiques Central is not responsible for returned goods being lost or damaged in transit, if a returned item arrives damaged or is lost in transit then your right to a refund may be affected.

Failed Delivery and Return Shipping Costs.

If a delivery cannot be completed due to circumstances beyond the control of Antiques Central (including, but not limited to, incorrect or incomplete delivery information provided by the customer, or failure by the customer to receive or collect the item), and the item is subsequently returned to Antiques Central by the courier, any refund issued will exclude the original shipping cost, even if shipping was initially offered at no charge (“free shipping”). The customer will also be responsible for covering any additional return shipping costs incurred by Antiques Central. We reserve the right to deduct these costs from the final refund amount.

Product pricing & descriptions

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including photographs and product descriptions, appearing on this website at a particular time may not always reflect the current status of the item for sale at the exact moment you place an order. If you are unsure about any aspect of the item or you would like additional information, please contact Antiques Central direct using the contact form.

Please also be aware that our products are either handmade, vintage, retro or antique. Some items may have imperfections. Some items that are dispatched may differ slightly from the images shown on the website. Items will have the signs of wear and tear associated with their age and usage. We will always do our best to draw your attention to any apparent defects when you order from us other than those that might be expected from an item’s age or previous usage or that have not already been mentioned in our condition report.

UK mainland delivery

UK mainland is defined as England, Wales, and Scotland.

UK mainland excludes Isle of Wight, Scottish Isles, Channel Islands, Eire and Northern Ireland and the rest of the World.

For smaller packages our nominated postal couriers will make every effort to get goods/packages to their rightful recipient. It is the recipient’s responsibility to ensure that they are available to collect such goods when they are delivered.

Antiques Central are not responsible for shipping delays due to circumstances beyond our control.

Although we can arrange pick up of your order on appointment and on condition proof of identity is provided, there is no discount on the point of sale purchase price. The pick up address is confirmed once payment has been made and the pick up date and time have been agreed. A minimum of three working days is required in advance of agreed pick up date.

Payment

Payment for all orders is at point of sale and not at point of dispatch or pick up.

Antiques Central does not accept cash payments, please proceed to check out to pay for your purchase.

The total cost of your order is the price of the product ordered including the postage charge. Antiques central does not charge for shipping to the UK Mainland, this is included in the purchase price at the point of sale.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to take an order for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold.

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:

Provide your real name, phone number, e-mail address and any other requested information.
Be over 18 years of age.
Stipulate an acceptable delivery address. Please note that PO Box numbers, hotels and temporary accommodation addresses are not acceptable.
All prices shown are in GBP (sterling) and we only accept payment in this currency.

Data Protection, Privacy & Security

Antiques Central is committed to preserving the privacy of all visitors to our website. This privacy statement relates to our practices in connection with our website. We fully respect your right to privacy. By using this site, you consent to the collection and use of your information under the terms of this privacy statement. Please read the following privacy statement to understand how we use and protect the information that you choose to provide to us.T

his website collects personal data to power our site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Visitor data

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide e-commerce website services to us.

Our payment processor(s) [payment processor name(s)] will also collect payment information from you. You can read their privacy policy at [payment processor privacy policy URL].

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Form block submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Zapier for data porting.

For member site subscribers

When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member sites access. We may collect information like your:

Billing and shipping address
Details relating to your subscription
Email address
Name
Phone number

We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

For use of blog comments

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

Your name (which will be displayed as part of your posted comment)
Your email address (optional, to let you know if someone replies to your comment)
Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address

Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

You enter your email address at checkout, or are logged into your customer account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

You’ve created a customer account.
Your customer account password has been reset or updated.
You’ve made a purchase.
Your order has shipped.

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address

Squarespace payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

Personal information which we collect from you

When you visit our website, you may wish to provide certain information about yourself, such as when you complete our “Contact” form. Antiques Central does not collect any personal data about you on this website, apart from the information which you volunteer to send us in the “Contact Us” form.

Use of your information

Any information which you provide using the “Contact” form is only used by Antiques Central in line with the purposes for which you provided it (e.g. to contact you and answer any queries which you have raised in the “Contact” form or to address any other feedback which you send us in the “Contact” form) or to arrange for payment, delivery or collection of goods, or for any reasonable incidental purpose.

Security

We employ security measures to protect your information from access by unauthorised persons and to guard against unlawful processing, accidental loss, destruction and damage and we will do our best to ensure that all records we hold remain secure in line with our obligations under the Data Protection Act. We take our security responsibilities seriously, employing the most appropriate physical and technical measures. We review our security procedures and software regularly.

Retention

We do not retain your personal data for longer than it is necessary for us to comply with the purpose for which you gave it to us. Any personal data which you provide to us using this website will be used in line with the purposes for which you provided it and after this purpose has been completed, we will delete your personal data.

Accessing Your Information

You are entitled to see the information we hold about you. On written request, we supply copies of your personal data which you may have supplied to us using our website. If you wish to obtain copies of this personal data, you should write to Antiques Central and ask that we provide you with an Access Request Form. The law entitles us to charge you a fee for doing so. Your request will be dealt with as soon as possible and will not take more than forty days to process. If you discover that Antiques Central holds inaccurate information about you, you can request that we correct that information. In certain circumstances, you may also request that data which you have supplied via our website be deleted (although you should note that if you request a deletion, you would generally be expected to identify some contravention of data protection law). Upon written request, we will supply you with a Data Rectification/Erasure Form for this purpose.

Contacting Antiques Central

If you are concerned about how your personal data is processed by our website, please do not hesitate to bring these concerns to our attention using the contact details below:

Email address: antiquescentraluk@gmail.com